How can I track my order?

Custom made orders have a turn around time of 21 working days (Working days exclude Saturdays and Sundays). Once your order has been shipped you will receive an email with a link to track your shipment.

When ordering an Arabic name necklace, do I write my name in English?

Yes, you can write your name in English and leave the rest to us! If you have a preferred way of spelling your name, please provide the spelling preference in Arabic. We can not offer a refund or exchange if you are not happy with the Arabic spelling once it has been received.

What would my name look like in Arabic?

Feel free to drop us a message using the Contact Form and we can show you what your name would look like.

Can I cancel/return my order?

We begin working on your personalised order as soon as it is placed therefore no changes or cancellations can be made once the order is placed. Due to the nature of this product we have a no returns/refund/exchange/repair policy. We can only offer refunds if your item is delivered in a damaged condition, in which case we will ask you to return it to us within 7 days before we issue a refund. Please ensure the delivery address on you order is correct and complete, we are not responsible for missing post if the address is incorrect.

Can I get my name made in another language?

Yes! If the language is not English or Arabic, please provide the spelling in the language you would like and we can do the rest!

Do you accept international currencies?

We accept all currencies! If you are ordering a necklace from outside of the UK, please check the conversion rate of the currency that you are paying with before placing the order. (Our prices are GB Sterling Pounds)

I am not based in the UK, can I still make an order?

Yes, we ship worldwide! For both free and paid deliveries, you will need to make sure that you cover any incoming customs or taxes costs should any be incurred when shipping to your destination.

Please do not refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

What payment methods do you accept?

We accept all Credit/Debit card payments as well as Paypal.

I’m an influencer/blogger. Can I collaborate with you?

Of course! Please send us an email to info@blancobay.com with your Social Media handles.

What is the jewellery made of?

Our necklaces are made of 925 Sterling Silver and 18ct Gold vermeil.

How can I look after my jewellery?

Refrain from contact with chemicals

Please do not allow jewellery to come in contact with hairspray, makeup, perfume and substances containing corrosive chemicals

Refrain from contact with water

Please do not immerse your jewellery in water or excessively wear whilst bathing, showering or swimming

Avoid any pressure on jewellery

Please do not subject your jewellery to any undue pressure