Custom made jewellery has a turn around time of 21 working days.

Once your order has been dispatched you will receive an email with tracking information.

Please ensure the delivery address is correct and complete, we are not responsible for missing post if the shipping address is incorrect.

We are based in London and ship worldwide!


Due to the nature of custom made jewellery we have a no returns policy. Returns are only accepted if your item is delivered in a damaged condition, in which case we will ask you to return it to us within 7 days of receiving your order.

It is very important that your Notes are clear when placing your customised orders as we can not offer a refund or exchange if you are not happy with personalised spellings or dates once the item has been received.

Orders made are final. We begin working on your customised order as soon as it is placed, therefore no cancellations can be made.